Albertsons has introduced NoQ, a cloud based Queue Management and Customer Feedback Management System which can be implemented across Banks, Financial Institutions, Hospitals, Restaurants, Government offices etc.
NoQ is a paradigm shift in customer experience which allows the customers to know the wait time involved for a service even before reaching the actual location and allows him / her to reach just in time for his/ her turn to be serviced thereby keeping the customer happy.
NoQ seeks and records feedback from every customer immediately after availing of the service thereby generating valuable insight for the Service Provider regarding customer experience.
NoQ Service Process
- Generate Token
- Check-in / Get Status
- Avail Service
- Provide Feedback